Network Troubleshooting

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= The Network Is Down =
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Internet is great, and we get scared when it doesn't work.
  
Are you sure?  Check [http://status.noisebridge.net/ status.noisebridge.net] first.
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== Problem: The internet is broken or down! ==
  
status.noisebridge.net runs smokeping which graphs network latency (how long does it take for a packet to make a round trip) over time. Use the power of your human brain for anomaly detection -- see some statistically-significant bumps in the graphs and the network doesn't seem to work right? Might be an indication that something's actually broken and it's "not just you".
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What to do when your internets are broken at Noisebridge:
  
== Yes I'm Sure ==
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# Don't panic.
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# Have fun, the internet at Noisebridge isn't required to make the space awesome.
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# You're reading this page, there's a good chance the internet is working.
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# Figure out where the source of your problem is.
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## Are you connected to the wifi? Try using a wired connection from the ethernet under the Rebar screen.
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## Can you ping 172.30.0.1? If not then your connection to the local network isn't working.
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## Can you ping 4.2.2.2? If not then you're connected to the network but Noisebridge's link to the rest of the world is non-functional in some way.
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## Can you ping noisebridge.net? If not then your DNS might be broken in some way.
  
Call the shared google voice number at (650) 248-2445 to try to reach an admin.  If that fails, mail [mailto:ops@noisebridge.net ops@noisebridge.net].  If that fails, have a look at the User pages for the admins to contact them individually:
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If you continue to have issues, try emailing the [https://www.noisebridge.net/mailman/listinfo/rack Rack mailing list] (providing as much information as you can about the issue you're having) and see if anyone volunteers to help you with your problems.
  
Your admins for pony are:
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== Problem: The internet is so slow! ==
[[User:Adi|Andy]], [[User:Rubin110|Rubin]], and [[User:dr_jesus|Jason]].
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Your admins for other network infrastructure are: [[User:Jof|Jonathan]], [[User:Matt|Matt]], [[User:dr_jesus|Jason]], and [[User:Adi|Andy]].
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# This area of the Mission is extremely saturated with a ton of 802.11bg wifi traffic. The internet might be fine but the wireless might just be just to noisy to allow traffic at a fast speed.
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## Try the 802.11a wifi network called "noisebridge-a" if your laptop can support it.
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## Try using a wired connection from the ethernet under the Rebar screen.
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# Take a look at [http://status.noisebridge.net/ status.noisebridge.net] and see if usage is up at 2169 Mission. Someone else might be abusing the network (torrenting porn) while you're attempting to use it for good (Care Bear videos).
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If you continue to have issues, try emailing the [https://www.noisebridge.net/mailman/listinfo/rack Rack mailing list] (providing as much information as you can about the issue you're having) and see if anyone volunteers to help you with your problems.
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== Problem: The printer isn't printing! ==
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# You're fucked.

Revision as of 04:44, 22 February 2010

Internet is great, and we get scared when it doesn't work.

Problem: The internet is broken or down!

What to do when your internets are broken at Noisebridge:

  1. Don't panic.
  2. Have fun, the internet at Noisebridge isn't required to make the space awesome.
  3. You're reading this page, there's a good chance the internet is working.
  4. Figure out where the source of your problem is.
    1. Are you connected to the wifi? Try using a wired connection from the ethernet under the Rebar screen.
    2. Can you ping 172.30.0.1? If not then your connection to the local network isn't working.
    3. Can you ping 4.2.2.2? If not then you're connected to the network but Noisebridge's link to the rest of the world is non-functional in some way.
    4. Can you ping noisebridge.net? If not then your DNS might be broken in some way.

If you continue to have issues, try emailing the Rack mailing list (providing as much information as you can about the issue you're having) and see if anyone volunteers to help you with your problems.

Problem: The internet is so slow!

  1. This area of the Mission is extremely saturated with a ton of 802.11bg wifi traffic. The internet might be fine but the wireless might just be just to noisy to allow traffic at a fast speed.
    1. Try the 802.11a wifi network called "noisebridge-a" if your laptop can support it.
    2. Try using a wired connection from the ethernet under the Rebar screen.
  2. Take a look at status.noisebridge.net and see if usage is up at 2169 Mission. Someone else might be abusing the network (torrenting porn) while you're attempting to use it for good (Care Bear videos).

If you continue to have issues, try emailing the Rack mailing list (providing as much information as you can about the issue you're having) and see if anyone volunteers to help you with your problems.

Problem: The printer isn't printing!

  1. You're fucked.
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