[Noisebridge-board] PG&E Deposit

Rachel McConnell rachel at xtreme.com
Fri Oct 23 17:22:08 PDT 2009


Here is the result of my phone call:

* all new business accounts must pay a deposit
* the rep had no idea why I wasn't told about it when I initially called
* the previous account we had was residential (this tallies with what I
was previously told) and the credit requirements are different so they
could not use that credit history for the new account
* after 12 months with no more than two late notices and no service
interruptions due to non-payment, the deposit will be credited to our
account
* there is a credit department we can contact to ask for the deposit to
be reduced, at 1-800-511-0374, hours M-F 7-3:30

I'll call that number on Monday and see if I can get anywhere.

Rachel

Andy Isaacson wrote:
> On Fri, Oct 23, 2009 at 02:38:27PM -0700, Jeffrey Malone wrote:
>> On Fri, Oct 23, 2009 at 2:22 PM, Rachel McConnell <rachel at xtreme.com> wrote:
>>> I think I did all the communication with PG&E for 2169 and nobody ever
>>> mentioned the need for a deposit. Did you pay this already? I want to
>>> call them about it, see if we can get it reversed.
> 
> Please do call them and let us know what they say.
> 
>> Yes, I paid it.
>>
>> If it's in error, great.  But my attitude is to always pay bills, even
>> ones in error, and then seek refunds.  This keeps you on good terms
>> with the companies and reduces drama in the end.
> 
> Jeffrey and I talked about this on IRC.
> 
> I'm a bit uncomfortable with us having paid a deposit without
> understanding what it's for and all that, but I understand Jeffrey's
> position on the matter -- there is a benefit to having an on-time
> payment history.
> 
> I hope we can avoid writing $1k checks for things we don't understand in
> the future.
> 
> -andy
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