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Something is broken at the space and you don't know how to fix it. This is a quick list of what to do.

The internet isn't working
Is the internet down? Try Network Troubleshooting.
The elevator is stuck
Is the elevator stuck upstairs and needing to go down? You'll need to check the doors.
Is it stuck downstairs and won't come up when you call it? You'll need to go downstairs.
Did someone take it down into the basement? Well thats no good. No good at all.
The buzzer isn't working or unlocking
The doorbell isn't making any noise!
The door won't unlock? Thats almost never a good sign.

If it isn't covered here, you might want to also check out: Manual#Day to Day operations.